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TACO BELL

HOW DO YOU GIVE A 60'S BRAND A MILLENNIAL IDENTITY?

Agency: Landor
(Work ©Landor)




TACO BELL FIRST OPENED IN 1960. 

A simpler time. With simpler food tastes.

SINCE THEN, PEOPLE HAVE GAINED A MORE VARIED, ADVENTUROUS DIET

When sixty years ago, Glen Bell started selling tacos, tacos were exotic. Now they’re commonplace. The conservative choice. Not the cutting edge one.

THEY EAT IN NEW WAYS
AND GATHER IN NEW PLACES

New food retail strategies are working. 

Starbucks’ “Third Space” between Home and Office is almost always packed.

Chipotle’s “Fast Casual” strategy pulls in cost-conscious casual diners – as well as fast-food customers, looking to move upmarket.

While traditional "fast food" is shrinking.  

THE COUNTRY’S DEMOGRAPHICS ARE DIFFERENT TOO

Broader. More diverse. And, generally, more accepting of differences in race and sexuality.

BUT TACO BELL HAD STAYED PRETTY MUCH THE SAME

Give or take the odd promotion...

WE WERE ASKED TO REIMAGINE TACO BELL

What would a top brand consultancy do, if they were in charge?

Landor's designers focused on envisioning new environments. Ones where more people would actually want to linger, rather than just grab and go.

MY FOCUS WAS ON CREATIVE STRATEGY AND MESSAGING

Identifying our market opportunity. Broadening our appeal. Reaching out to the higher-value Panera Bread, Chipotle and Starbucks customer. 

MY STRATEGY FIRED DIRECTLY AT THE MILLENNIAL GENERATION

Envisioning a brand that was more inclusive. With a wider food offering that brought in new demographics. Messaged a shift upmarket into the “fast casual” space. And partnered with “cool” local brands. To loop in the “maker” and “localist” crowds.

Here were the results:

My approach took the focus off the Taco. And onto the individual. Messaging a space that fitted in how people "Be" today. It spoke to individuality, diversity and choice. A brand as colorful and diverse as modern America. 

THE NEW FOCUS ON CHOICE EXTENDED TO A WIDER RANGE OF FOOD OFFERINGS

A broader range of food offerings to help the brand eat into Starbucks "third space" and Chipotle's "upmarket fast" territories...

AND IN-ENVIRONMENT MESSAGING THAT SPOKE TO "THE NOW", NOT "THE THEN"...

This went along with the envisioning of different types of food retail environment, and different offerings throughout the day. To encourage in new deomographics. Brand engagement at different part of the eating cycle. And longer engagements, with higher margin offerings.

GETTING THE RUB FROM BRANDS WITH MORE CREDIBILITY RIGHT NOW...

And partnering with third parties, to get the rub from "hipper" brands.  To get new types of consumer considering our brand.

 A BRAND MOVING FORWARD...

Move the brand upmarket into fruitful new areas and fresh demographics. Wth offerings that appeal to the future – not the past – of a fast-changing America.

RESULTS

Taco Bell loved the rebrand. Which helped give them the comfort factor to start reimagining the spaces they could be in. Resulting in them launching new concept restaurants like the “Cantina Bell”. As well as adding more variety to the menu of the “Taco Bell” parent brand.

MY INPUT?

•Creative Strategy
•Ideation
•Copywriting

NOW TRY...

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TESTIMONIALS

"Mike Kerr is one of the most creative people I've ever met. Brimming with enthusiasm and out-of-the-box ideas, Mike is always pushing the boundaries with thinking that never fails to challenge and surprise.”

KARLA COOKE, Group Strategic Director at Strategy D&A

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